Relax Store Curaçao respects your privacy and is committed to protecting your personal information.

 

This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, contact us, or make a purchase.

We may collect personal information such as your name, email address, phone number, order details, and any communication you share with us via our website, email, WhatsApp, or social media channels.

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Your information is used solely to process orders, provide customer support, communicate about purchases or inquiries, and improve our services and website experience. We do not sell, rent, or trade your personal information to third parties.

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We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or disclosure. Access to personal information is limited to authorized personnel only.

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Our website may use cookies to enhance functionality and user experience.

Cookies help us understand how visitors use our site so we can improve performance and usability. You can manage or disable cookies through your browser settings at any time.

We may share limited information with trusted third-party service providers only when necessary to complete transactions, process payments, or deliver services.

These parties are required to handle your data securely and confidentially.

You have the right to request access to your personal data, request corrections, or ask for deletion of your information.

To exercise these rights, please contact us directly.

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If you have any questions about this Privacy Policy or how your information is handled, you may contact RelaxStore Curaçao via email or WhatsApp.

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TERMS & CONDITIONS 

By accessing this website or making a purchase from Relax Store Curaçao, you confirm that you are at least 18 years of age.

Our products and services are intended for adults only.

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All products sold by Relax Store Curaçao are for personal use only. Customers are responsible for reading product descriptions, instructions, and safety information before use.

Any information provided by Relax Store Curaçao is for general educational purposes and does not replace professional medical or therapeutic advice.

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Order Cancellation & Payment Policy

At Relax Store Curaçao, we aim to process all orders quickly and carefully. Please review the following policy regarding cancellations and payments.

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Order Cancellation

• Orders can only be canceled before they have been processed or prepared.

• Once an order has been processed, packed, or is ready for pickup or shipment, cancellation may no longer be possible.

• Cancellation requests must be made as soon as possible via:

  • WhatsApp: +599 966 27742

  • Email: relaxstorecuracao@gmail.com

• Please include your order number when requesting a cancellation.

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Online Payments & Refunds

• Payments made via credit card or online payment providers are processed by third-party financial institutions.

• If a cancellation is approved, the refund will be issued to the original payment method.

• Please note that refunds may take 5–10 business days to appear, depending on your bank or card provider.

• Payment processing fees charged by the payment provider are non-refundable to Relax Store Curaçao

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Unauthorized Payment Claims

• If a customer claims that an order was placed using their card without authorization, the order will be canceled and refunded accordingly.

• In such cases, Relax Store Curaçao reserves the right to:

  • Report the situation to the payment provider

  • Restrict or refuse future orders

  • Limit future payments to cash or verified methods only

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Order Verification

• Relax Store Curaçao reserves the right to request additional verification for certain orders, especially those paid by credit card or of higher value.

• Orders may be delayed or canceled if sufficient verification is not provided.

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Right to Refuse or Restrict Orders

• Relax Store Curaçao reserves the right to refuse, cancel, or limit orders in cases including, but not limited to:

  • Suspected fraud or misuse of payment methods

  • Repeated order cancellations

  • Abnormal or suspicious ordering behavior

• Customers may be restricted to specific payment methods (such as cash or debit only) for future purchases.

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Returns / Exchanges

Due to hygiene and safety reasons, all sales of personal care and intimate items are final.

Opened or used products cannot be returned or exchanged.

If a product is defective or damaged at the time of purchase, you must contact us within 48 hours with proof of purchase so we can assist you.

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Prices and product availability are subject to change without prior notice. RelaxStore Curaçao reserves the right to limit quantities or discontinue products at any time.

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Delivery

We currently offer shipping and delivery within the island of Curaçao only. All orders are prepared with care and packaged discreetly to ensure privacy and confidentiality.

Delivery times may vary depending on location and availability. Customers will be informed of estimated delivery details after placing an order.

At this time, we do not ship internationally or outside of Curaçao. Additional delivery and shipping options may become available in the future, and updates will be shared on our website.

If you have questions about delivery or need assistance with your order, please contact us via WhatsApp or email.

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RelaxStore Curaçao is not responsible for improper use of products or failure to follow provided instructions. By purchasing from us, you agree to use products responsibly and at your own discretion.

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We reserve the right to refuse service to anyone engaging in inappropriate, disrespectful, or disruptive behavior, both in-store and online.

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CHECKOUT POLICY.

All customers must be 18 years or older to place an order. All personal care items are final sale due to hygiene reasons.

Orders are prepared with discretion and privacy.

Customer information is kept confidential and used only to process orders and provide service.

By completing your purchase, you agree to our Privacy Policy and Terms & Conditions.

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